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Be a More Productive Trade Show Traveler
Published January 29, 2008
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| Photo by: iStockphoto |
Don't exhaust yourself wandering the convention center floor. If you're an attendee, arm yourself with goals, targets and plans in order to turn your trade show trip into a truly productive excursion.
By: MATT ALDERTON
Jacqueline Church Simonds is a self-described trade show veteran. The co-owner of Beagle Bay Inc., her Reno, Nev.-based book publishing and distribution company, she's been to dozens of trade shows in the last seven years, both as an exhibitor and as an attendee. For her, the biggest is the book industry's annual gathering, BookExpo America, which she describes as "the Super Bowl of shows" for people in her business.
Indeed, just like football, Simonds suggests, trade shows are games that require strength, speed and endurance. "Trade shows are very exhausting," she says. "You're overwhelmed from the get-go. You walk in and it's this giant room filled with people. They're all talking and it's loud and there's all this stuff going on; you have no idea what to do."
Even at their most overwhelming, however, trade shows present small business owners with a unique and valuable opportunity for networking, development and education. In order to do all three successfully, trade show travelers must come prepared with tools and techniques for swimming their way through a sea of trade show traps and troubles.
Before the Show
Successful trade show planning begins long before you hit the trade show floor, according to Susan Friedmann, a Lake Placid, N.Y.-based trade show expert. It begins, she says, months earlier, when you're making your travel arrangements.
"Make travel and hotel reservations early to maximize on discounted rates," suggests Friedmann, who calls herself "The Tradeshow Coach." "Stay at a hotel close to the convention site to save on traveling and to give you a place to rest, sort through information you've gathered and refocus your energy."
Staying near the show—or better yet, at the show's official hotel—affords you unique social opportunities, too, according to Simonds. "I recommend you stay at the trade show hotel because then you're with like people," she says. "Everyone knows what you're doing there and if everybody wants to go out, you're there."
Of course, you shouldn't just make hotel reservations. You should also make reservations with prospects, according to Friedmann. "Make appointments with exhibitors with whom you want to meet," she says.
Build those appointments into your trade show agenda in advance of arriving, Simonds suggests; having such an agenda, she insists, is critical. "The first thing to do is to get a hold of the trade show directory," she says. "The night before the show, you should go through it and circle the booths that interest you, as well as the demonstrations or talks or seminars that you want to see. Go through and very seriously consider what you want to do, then write that out and make yourself an itinerary. You may blow it, but if you have a battle plan when you walk in you won't be so overwhelmed."
Next to a battle plan, the most important thing to pack in your show-bound suitcase is a wardrobe that's both professional and comfortable.
"Dress professionally—whatever that means for your industry—from the ankles up," Simonds says. "If you do, you'll be taken more seriously. That said, from the ankles down, dress comfortably, because the trade show floor is just brutal on your feet."
During the Show
Pre-show planning will do a lot to improve your trade show experience. Having strategies for actually working the trade show floor when you're on it is equally important, however.
"There's just a tremendous opportunity to network with other people," Simonds says. "Not just with vendors, but with other attendees. When you're going to these, you need to talk to absolutely everybody. That's one of my cardinal rules. You just never know who you're going to meet."
To make networking easier, Friedmann suggests making a list of people you "must see" and people you "want to see." "Must see" people might include clients and prospects while "want to see" people could include competitors, gurus and vendors.
"This is not the time to be shy," Simonds says.
Indeed, people who put themselves out there at trade shows reap major benefits in the form of valuable contacts and visibility. Introverts should make a conscious effort, therefore, to engage the people around them. And if you're hurting for conversation starters, look no further than yourself. "Remember, people want to know what you do; that's why they're there," Simonds says. "You need to have your short little elevator speech—your two- or three-sentence description of what you do. Don't be dull, though. Give it a little twist; make it come out naturally instead of in some sort of monotone, which it will if you've said it 500 times."
Amid so much networking, it can be easy to lose sight of your goals for the show. To keep yourself focused and worry-free, Friedmann offers these quick tips:
- Collect information that is of interest to you; request that literature and samples be mailed instead of having to carry them with you.
- Tell exhibitors you are on a tight time schedule to avoid casual chatter and get straight to business.
- Skip overly crowded booths and plan to come back at day's end, when traffic is slower.
- Check coats and bags so you don't have to drag them around with you.
- Carry a pad and pen to jot down important notes.
- Take a break after a few hours to refresh and get some air.
- Avoid conversations with vendors whose products don't interest you.
Then there's the inevitable supply of free trade show swag, which attendees are famous for hoarding. Simonds suggests avoiding the temptation to stock up on giveaways, which can easily monopolize your time, strength and luggage. "Try to resist the urge," she says. "Make a list of things that you want, then go back on the last day and pick them up. If it's too much to carry in your luggage, have it shipped."
After the Show
If you truly want to benefit from your trade show travels, continue picking their fruits in the weeks after the show.
To help you do just that, keep detailed notes while you're on the trade show floor. "When I take someone's card, after I have the conversation I step away and I write on the back of the card a few key points from our discussion," Simonds says. "Then at the end of the day I write a kind of diary of what went on that day, expanding a little bit on each card I collected."
Two weeks after the show—everyone is swamped with work in their first week back—Simonds follows up with everyone she met, using her notes to jog contacts' memories and unlock the leads she's collected.
"Plan how you are going to implement the information gathered," Friedmann says. Maybe you'll be making new purchases of products that you discovered at the show. Maybe you'll be pursuing partnerships and sales opportunities with new friends. Maybe you'll be applying principles that you learned at a trade show seminar. Regardless, make sure that your time wasn't wasted; make a plan before you go, execute it at the show and follow up on it afterwards in order to get real results.
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